Personal Information

We collect the following types of personal information when you use our social casino platform:

• Account Information: Email address, username, date of birth (for age verification), and password
• Identity Verification: Government-issued ID documents for age verification (18+ requirement)
• Contact Information: Name and email address when you contact our support team
• Gaming Activity: Game preferences, virtual currency transactions, playing patterns, and session duration

Technical Information

We automatically collect certain technical information when you visit our website:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Session Information: Login times, session duration, game activity timestamps
• Location Data: General geographic location based on IP address (for regulatory compliance)

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior. See our Cookie Policy for detailed information.

We use your personal information for the following purposes:

Service Provision

• Creating and managing your account
• Providing access to our social casino games
• Processing virtual currency transactions
• Personalizing your gaming experience

Legal Compliance

• Age verification to ensure 18+ compliance
• Meeting regulatory requirements (AGCO, BCLC, AGLC)
• Preventing fraud and ensuring platform security
• Maintaining responsible gaming standards

Communication

• Responding to customer support inquiries
• Sending important account and service updates
• Providing responsible gaming resources and reminders

Analytics and Improvement

• Analyzing website and game performance
• Understanding user preferences and behavior
• Improving our services and user experience
• Developing new features and games

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Regulatory Authorities

We may share information with Canadian gaming regulators (AGCO, BCLC, AGLC) when required by law or regulation.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform. These providers:

• Are contractually bound to protect your information
• Can only use your data for specified purposes
• Must meet our security and privacy standards
• Include hosting providers, analytics services, and customer support tools

Legal Requirements

We may disclose information when required by law, court order, or to protect our legal rights and the safety of our users.

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: All data transmission uses 256-bit SSL encryption
• Secure Storage: Personal data is stored on encrypted, secure servers
• Access Controls: Strict employee access controls and authentication
• Regular Audits: Ongoing security assessments and vulnerability testing

Administrative Safeguards

• Employee privacy training and confidentiality agreements
• Regular security policy updates and compliance monitoring
• Incident response procedures for potential data breaches
• Third-party security certifications and compliance verification

We use cookies and similar technologies to enhance your experience. The types of cookies we use include:

For detailed information about our cookie usage, please see our Cookie Policy.

Kaleido Kings is committed to protecting minors and strictly enforces our 18+ age requirement:

• Age Verification: All users must verify they are 18 years or older
• No Minor Data Collection: We do not knowingly collect information from anyone under 18
• Immediate Removal: If we discover a user is under 18, we immediately terminate their account and delete their data
• Parental Notification: Parents who believe their child has provided information to us should contact us immediately

If you believe a minor has accessed our services, please contact us at help@kaleidokings.com.

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

To exercise any of these rights, please contact us at help@kaleidokings.com. We will respond to your request within 30 days.

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 7 years after closure for regulatory compliance
• Gaming Activity: Retained for 5 years for responsible gaming monitoring and regulatory requirements
• Support Communications: Retained for 3 years for quality assurance and dispute resolution
• Marketing Preferences: Retained until you withdraw consent or request deletion

Your personal information is primarily stored and processed in Canada. In limited circumstances, we may transfer data internationally:

• Only to countries with adequate privacy protection
• With appropriate contractual safeguards in place
• For essential service provision (e.g., cloud hosting, customer support)
• With your explicit consent when required

This privacy policy and our data practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We adhere to PIPEDA's ten privacy principles:

For any privacy-related questions, concerns, or requests, please contact us:

If you are not satisfied with our response to your privacy concern, you may file a complaint with the Privacy Commissioner of Canada.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• Significant changes will be communicated via email or website notice
• Your continued use of our services constitutes acceptance of the updated policy
• You may withdraw consent and close your account if you disagree with changes